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Loog Guitars Australia - Help Center

Absolutely! &#x1F30E;&#x1F3B8; We ship Loog products to customers around the world!<img src="https://attachments.gorgias.help/GyBLV6kZRaxNbQkK/hc/mJQz875zXQxadpn4/2026081016-ef5bb563-b769-4e94-aa0c-13264dc89a91-25426.jpeg" style="width: 254px;" class="fr-fic fr-dii fr-fir">Our US online store ships internationally, and we also have dedicated online stores for select regions. If we have a regional store for your location, we recommend shopping there for the most relevant shipping options and local services.Shipping costs and delivery options vary depending on your destination, local taxes and duties, and the courier services available for your order. You&#x2019;ll see the available shipping options and applicable costs at checkout before placing your order.Where can I shop?We have dedicated online stores for several regions:<ul data-spread="false"><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">&#x1F30D; Europe &#x2013; Shop through our <a href="https://eu.loogguitars.com/" target="_blank" rel="noopener noreferrer">Europe store</a>.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">&#x1F30D; Canada &#x2013; Shop through our <a href="https://ca.loogguitars.com/" target="_blank" rel="noopener noreferrer">Canada store</a>.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">&#x1F30D; Australia &#x2013; Shop through our <a href="https://au.loogguitars.com/" target="_blank" rel="noopener noreferrer">Australia store</a>.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">&#x1F30D; Japan &#x2013; Shop through our <a href="https://loog.jp/" target="_blank" rel="noopener noreferrer">Japan store</a>.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">&#x1F30D; Other destinations &#x2013; If we don&#x2019;t have a dedicated regional store for your location, you can shop through our <a href="https://loogguitars.com/" target="_blank" rel="noopener noreferrer">US online store</a>.</li></ul>We&#x2019;re excited to share the Loog experience with little rockstars around the world! &#x1F918;&#x1F30E;&#x1F3B6;

Absolutely! 🌎🎸 We ship Loog products to customers around the world!. Our US online store ships internationally, and we also have dedicated online stores for select regions. If we have a regional store for your location, we recommend shopping there

Do you ship outside the US?

Shipping & Delivery

Do you offer Left-Handed guitars?

Is The Loog Guitar only for kids?

Can lefties use Loog guitars?

What’s the best guitar for my kid’s age?

My kid is quite tall for his age; can he get a guitar one size up?

Is there a minimum age recommendation for Loog Guitars?

Should my kid start with an electric or acoustic guitar?

How long does it usually take for kids to transition to a 6-string guitar?

What’s included in the box?

Do all Loog Guitars & Pianos come with flashcards?

How do I use the tuner?

Do Loog electric guitars come with an external amp? Can I plug them into a regular guitar amp?

How are Loog Guitars tuned?

How heavy is the guitar? What are the dimensions/sizes of the guitars?

How does a Loog Guitar sound? Is it a real guitar?

Why were the Electric Guitars with built-in Amp discontinued?

Where can I get accessories?

When will the items be back in stock?

How can I get a spare part?

How can we become a Loog partner or carry your brand?

How do I get one-on-one Guitars Lessons?

What strings does a Loog Pro VI Acoustic Guitar use?

Product, Accessories & Sizes

Does it come with warranty coverage?

I changed my mind. Can I return my order?

What is your refund policy?

What is your return policy?

How can I get a replacement?

How can I get a refund?

I received the wrong guitar, can I replace it?

How can I return my order?

Where is my refund? I have not received my money back.

Can I request a replacement for a left-handed model?

I received the guitar with some scratches/faded paint. Can I replace it?

Returns, Exchanges & Refunds

Do you offer special pricing for institutions?

My discount code isn't working. What should I do?

Do you offer any discounts for teachers?

What payment methods can I use?

I saw that you had a promotion. Can I still get the discount?

Payments & Discounts

How long does shipping take?

How much does shipping cost?

How do I track my order?

My order is delayed, can you provide an update on the status of my delivery?

Can I use a P.O. box address for international shipments?

Are there any additional fees for shipping to a P.O. box address?

What postal service will be used for P.O. box shipments?

My order shows up as “Delivered” but I didn’t receive anything.

It shows that there were attempts to deliver it but it has now been returned to sender. What should I do?

My order arrived, but an item is missing. Was my order partially delivered?

I need to change my shipping address. Can I change my order?

I ordered the wrong guitar, can I still change my order?

It shows that my order is still unfulfilled. Why is it taking so long?

How long does it take to process my order?

Order Processing

My guitar came in with a very strong smell of lacquer.

My Loog Mini Electric Guitar turns off as soon as I start playing.

My guitar keeps getting out of tune. What should I do?

My Loog Mini Electric Guitar makes a hissing sound as soon as I turn it on.

My Loog Mini Electric makes a rattling sound when I play it. What should I do?

My Loog guitar makes distorted sounds even when the distortion knob is all the way down. What should I do?

I’ve tried tuning the guitar, but the first fret keeps coming out of tune. What should I do?

My guitar keeps buzzing whenever I play it. What should I do?

My Loog App keeps crashing, freezing, or showing unavailable features. What should I do?

My Mini Amp isn't producing any sound when connected to my electric guitar. What should I do?

Product Issues

How do I sign up for Backstage Pass?

What’s the cost of registering for Backstage Pass?

Is Backstage Pass a monthly or annual subscription?

Can I gift a Backstage Pass membership to someone else?

Can I sign up now and activate the membership later?

I already have access to the Loog App. How is Backstage Pass different?

How Do I Activate my Backstage pass in the Loog App?

Backstage Pass

Do you have a piano?

How much does the Piano cost?

What are the dimensions and spec of the Loog Piano?

What is the Loog Piano's Key size and Action?

What is the battery life of the piano?

What's included with the Loog Piano?

What are the added features of the Loog Piano?

Can I plug it to a mixer or amp?

Does the Piano have a headphone jack? Can I use headphones with my Loog Piano?

What ages is the piano recommended for?

Is there an app for the Loog Piano?

Do you ship the Piano outside the US?

Loog Piano

What is the new collaboration with Duolingo?

What is the difference between the Loog Piano and the Loog x Duolingo Piano?

How can I connect my Loog x Duolingo Piano to the Duolingo App?

Loog x Duolingo Piano

What is Beatles + Loog Collection?

How can I order the Beatles + Loog Collection?

What are the designs available for the Beatles + Loog Collection?

What's included when I purchase a Beatles + Loog Guitar?

What is the Beatles Backstage pass subscription?

Beatles + Loog Collection

What are the Specs of Fender x Loog Telecaster Guitar?

What are the Specs of Fender x Loog Stratocaster Guitar?

What are the specs of Fender x Loog Hello Kitty Stratocaster Guitar?

What will I receive when I buy a Fender x Loog Guitar?

Fender x Loog Guitars

What are the Specs of Gibson x Loog SG Guitar?

What are the Specs of Gibson x Loog Les Paul Guitar?

What will I receive when I buy a Gibson x Loog Guitar?

Gibson x Loog Guitars

Do you ship outside the US?Updated 16 hours ago