How can I get a replacement?Updated 9 months ago

Loog Guitars will happily honor any valid warranty claims, provided a claim is submitted within 365 days (1 year) of receipt of items. 📆

Upon receipt of the warranty claim, Loog Guitars can process your request within 7 days.  If approved, we will send a replacement item. No refunds will be issued for warranty claims.

NOTE: We can only accept warranty claims from items purchased directly from https://au.loogguitars.com/. For products purchased from other retailers, you must contact them and follow their respective warranty policy. 😊

To initiate a warranty claim, please contact us using this link.