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Loog Guitars Australia - Help Center

Ready to rock &apos;n&apos; roll, little Beatles fans? The Beatles + Loog collection is here, offering exclusive guitar bundles perfect for kids and beginners! These guitars are crafted to inspire young musicians to start strumming, learning, and falling in love with the legendary music of The Beatles.&#x1F60E;&#xA0;This fab collection features 6 acoustic guitars and 3 electric models, all bundled up with goodies, including:<ul><li style="text-align: justify; font-family: Inter; font-size: 16px;">A fun-filled activity book packed with Beatles games and trivia</li><li style="text-align: justify; font-family: Inter; font-size: 16px;">A cool Beatles guitar strap</li><li style="text-align: justify; font-family: Inter; font-size: 16px;">Beatles picks, pins, and stickers for that extra flair</li><li style="text-align: justify; font-family: Inter; font-size: 16px;">Access to a special Beatles section in the Loog App</li></ul>The six new acoustic models are inspired by our best-selling Loog Mini, each celebrating a different era of The Beatles&apos; legendary career. And the electric models? They&apos;re brand new, available in three colorways: black, blue, and white.Don&apos;t miss out&#x2014;<a href="https://loogguitars.com/collections/beatles-loog" rel="noopener noreferrer" target="_blank">click the link</a> and explore our collection now!&#x1F3B6; &#x1F3B8;&#xA0;

Ready to rock 'n' roll, little Beatles fans? The Beatles + Loog collection is here, offering exclusive guitar bundles perfect for kids and beginners! These guitars are crafted to inspire young musicians to start strumming, learning, and falling in lo

What is Beatles + Loog Collection?

Beatles + Loog Collection

Do you offer Left-Handed guitars?

Can you customize left-handed guitars?

What’s the best guitar for my kid’s age?

My kid is quite tall for his age; can he get a guitar one size up?

Is there a minimum age recommendation for Loog Guitars?

Is The Loog Guitar only for kids?

Should my kid start with an electric or acoustic guitar?

How long does it usually take for kids to transition to a 6-string guitar?

Do all guitars come with Flashcards?

How do I use the tuner?

Do they come with an external amp? And can I plug them into a regular electric guitar amp?

How are Loog Guitars tuned, and what is the tuning type for Loog Guitars?

How heavy is the guitar? What are the dimensions/sizes of the guitars?

What’s included in the box?

How does it sound? Is it a real guitar?

Why were the Electric Guitars with built-in Amp discontinued?

When will the items be back in stock?

Where can I get accessories?

How can I get a spare part?

How can we start a partnership with you? We’d like to carry your brand.

How do I get Free Lessons?

Product, Accessories & Sizes

Does it come with warranty coverage?

I changed my mind. Can I return my order?

What is your refund policy?

What is your return policy?

How can I get a replacement?

How can I get a refund?

I received the wrong guitar, can I replace it?

How can I return my order?

Where is my refund? I have not received my money back.

Can I request a replacement for a left-handed model?

I received the guitar with some scratches/faded paint. Can I replace it?

Returns, Exchanges & Refunds

Do you offer special pricing for institutions?

My discount code is not working.

Do you offer any discounts for teachers?

Payments & Discounts

How long does shipping take? (International Orders)

How much does shipping cost?

Do you ship outside the US?

My order is delayed, can you provide an update on the status of my delivery?

Can I use a P.O. box address for international shipments?

Are there any additional fees for shipping to a P.O. box address?

What postal service will be used for P.O. box shipments?

How do I track my order?

My order shows up as “Delivered” but I didn’t receive anything.

It shows that there were attempts to deliver it but it has now been returned to sender. What should I do?

My order arrived but it is missing an item - Order partially delivered

Shipping & Delivery

I need to change my shipping address. Can I change my order?

I ordered the wrong guitar, can I still change my order?

It shows that my order is still unfulfilled. Why is it taking so long?

How long does it take to process my order?

Order Processing

My guitar came in with a very strong smell of lacquer.

My Loog Mini Electric guitar turns off as soon as I start playing.

My guitar keeps getting out of tune.

My electric guitar makes a hissing sound as soon as I turn it on.

My guitar makes a rattling sound when I play it.

The guitar makes distorted sounds even when the distortion knob is all the way down.

I’ve tried tuning the guitar but the first fret keeps coming out of tune.

The guitar keeps buzzing whenever I play it.

My App keeps crashing/freezing/features are not available.

My Mini Amp is not producing any sound when connected to my Electric guitar

Product Issues

Do you have a piano?

How much does the Piano cost?

What payment methods can I use?

When will I get my Loog Piano?

What are the dimensions and spec of the Loog Piano?

What is the Loog Piano's Key size and Action?

What is the battery life of the piano?

What's included with the Loog Piano?

What are the added features of the Loog Piano?

Can I plug it to a mixer or amp?

What ages is the piano recommended for?

Does the piano have a headphone jack? Can I use headphones with my Loog Piano?

Will there be an app for the piano?

Do you ship the Piano outside the US?

What is the new collaboration with Duolingo?

Loog Piano

How do I sign up for Backstage Pass?

What's the cost of registering?

Is it a monthly or annual subscription?

Can I gift a Backstage Pass membership to someone else?

Can I sign up now and activate the membership later?

I already hold a Loog Guitar School subscription - how is this different?

How Do I Activate my Backstage pass in the Loog App?

Backstage Pass

How can I order?

What is Beatles + Loog Collection?Updated 8 months ago