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Loog Guitars Australia - Help Center logo

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Order Processing

I need to change my shipping address. Can I change my order?

If your order hasn't been fulfilled and dispatched, we can work on and modify it. We're all about ensuring you're 100% satisfied with your order, including being flexible and accommodating to your preferences. Please provide the correct shipping addr

I ordered the wrong guitar, can I still change my order?

If your order hasn’t yet been fulfilled and dispatched, we can still make changes or adjustments for you—just let us know through this link. We want to ensure you’re 100% satisfied, so we’ll always do our best to stay flexible and accommodate your pr

It shows that my order is still unfulfilled. Why is it taking so long?

That means your order is still safe with us in the warehouse and getting ready to ship! 🚚 Once the courier picks it up, you’ll receive a separate email with your tracking link. To give you a better idea, warehouse processing usually takes about 2–3

How long does it take to process my order?

Our warehouse processing usually takes 2–3 business days to make sure everything is perfectly in order before your package goes out. We operate Monday through Friday during standard business hours (excluding national holidays, when the warehouse is c